ANALISIS KINERJA RUMAH SAKIT DENGAN MENGGUNAKAN METODE BALANCED SCORECARD DI RUMAH SAKIT BHAYANGKARA TK III AMBON

<p align="justify">This study aims to analyze the performance of Bhayangkara Hospital TK III Ambon using balanced scorecard method from a financial perpective, customer perspective, an internal business process and growth learning perspective. This research is quantitative descriptive analysis research. Data collection techniques in this were documentation, questionnaires, interviews. The result are perspective measured by 3 ratios, namely economic ratio categorized as economy, efficiency inefficient, effectiveness effective. Internal for ALOS, BOR, TOI, BTO not ideal, GDR NDR perspectives through questionnaires good.</p><p><strong>Key words:</strong> Performance, Hospital, Balanced Scorecard.</p>